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How reliable is Dragon Medical One?

how reliable is dragon medical one?

Our Experience with DMO

In the modern economy many applications have migrated to a SaaS model, this is typically a application and bundled services provided by a subscription. The old products known as Dragon Medical Practice edition made a similar migration in becoming Dragon Medical One.

Many people are rightly concerned about the risks of moving applications into the cloud and how performance problems could negatively impact your patient care; to that end Nuance publishes online a historical insight into the SLA performance and uptime of the services. The page is updated monthly to reflect the previous 30 days.

Our professional experience is it’s far more likely the internet or EMR application experiences a failure before Dragon Medical One does, a true testament to their dedication!

image dmo.support
A Sample of the SLA Uptime Performance taken from the Canadian Dragon Medical Cloud Uptime Report on October 1, 2022

For the past 12 months Nuance report’s it has exceeded the contractual SLA of 99.5%, and reports a 100% total uptime over same period for Dragon Medical Cloud in Canada

Nuance SLA history for Canada on Oct 1, 2022

FAQ for Dragon Medical Reliability

Is dragon down? Is dmo down?

Is it Down?

That’s a great question, so we added a independent status monitor that provides checks every minute! It’s easy to find, easy to remember and easy to understand!
status.dmo.support

Where can I find the SLA metrics for Dragon Medical One in Canada?

canada sla dmo.support

Visiting this page will present you with interactive graphs on the uptime and SLA details for the Dragon Medical One in Canada.
Dragon Medical Cloud Uptime Report | Nuance

Where can I find the SLA metrics for Dragon Medical One in the USA?

USA Sla

Visiting this page will present you with interactive graphs on the uptime and SLA specifics for the Dragon Medical One Application in the USA.
Dragon Medical Cloud Uptime Report | Nuance

What is the SLA for Dragon Medical One?

99.5 dmo.support

Dragon Medical One SLA states that the contract is for 99.5% uptime in a given period.

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