Our Experience with DMO
In the modern economy many applications have migrated to a SaaS model, this is typically a application and bundled services provided by a subscription. The old products known as Dragon Medical Practice edition made a similar migration in becoming Dragon Medical One.
Many people are rightly concerned about the risks of moving applications into the cloud and how performance problems could negatively impact your patient care; to that end Nuance publishes online a historical insight into the SLA performance and uptime of the services. The page is updated monthly to reflect the previous 30 days.
Our professional experience is it’s far more likely the internet or EMR application experiences a failure before Dragon Medical One does, a true testament to their dedication!
For the past 12 months Nuance report’s it has exceeded the contractual SLA of 99.5%, and reports a 100% total uptime over same period for Dragon Medical Cloud in Canada
Nuance SLA history for Canada on Oct 1, 2022
FAQ for Dragon Medical Reliability
Is dragon down? Is dmo down?
That’s a great question, so we added a independent status monitor that provides checks every minute! It’s easy to find, easy to remember and easy to understand!
status.dmo.support
Where can I find the SLA metrics for Dragon Medical One in Canada?
Visiting this page will present you with interactive graphs on the uptime and SLA details for the Dragon Medical One in Canada.
Dragon Medical Cloud Uptime Report | Nuance
Where can I find the SLA metrics for Dragon Medical One in the USA?
Visiting this page will present you with interactive graphs on the uptime and SLA specifics for the Dragon Medical One Application in the USA.
Dragon Medical Cloud Uptime Report | Nuance
What is the SLA for Dragon Medical One?
Dragon Medical One SLA states that the contract is for 99.5% uptime in a given period.
